Total quality service
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Total quality service how organizations use it to create a competitive advantage by Stanley A. Brown

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Published by Prentice Hall Canada in Scarborough, Ont .
Written in English

Subjects:

  • Customer services -- Case studies.,
  • Total quality management -- Case studies.,
  • Competition -- Case studies.

Book details:

Edition Notes

StatementStanley A. Brown.
Classifications
LC ClassificationsHF5415.5 .B774 1992
The Physical Object
Paginationxii, 258 p. :
Number of Pages258
ID Numbers
Open LibraryOL1516766M
ISBN 10013923392X
LC Control Number93201988

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